These Terms and Conditions set out the basis on which Cleaners NW8 provides cleaning services to residential and commercial clients. By making a booking, using our services, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
Cleaners NW8 provides domestic and commercial cleaning and related services, including but not limited to regular cleaning, one off deep cleaning, end of tenancy cleaning, post construction cleaning, and internal window cleaning. The specific services to be provided will be confirmed at the time of booking. Any work not expressly agreed at the time of booking may be refused or may be subject to additional charges.
We reserve the right to decline or discontinue services at any property where we reasonably consider there to be a risk to the health or safety of our cleaners, or where the condition of the property makes the service impracticable using normal methods and equipment.
Bookings may be made by completing a booking form, through an online request, or by other communication methods made available by Cleaners NW8. A booking is not confirmed until we have acknowledged it and provided confirmation of the date, time, and service details.
You are responsible for providing accurate and complete information at the time of booking, including the size and condition of the property, specific cleaning requirements, access instructions, and any other relevant details. If the information provided is inaccurate or incomplete, we may adjust the price, amend the service, or cancel the booking.
At the time of booking, you may be given an estimated duration for the service. This is an estimate only and actual times may vary. Where the cleaning is charged by the hour, cleaners will carry out as much work as reasonably possible within the booked time. Where the service is charged per job, we may extend the time reasonably required to complete the agreed scope of work.
You are responsible for ensuring that our cleaners have safe and timely access to the property at the scheduled time. This includes providing any necessary keys, access codes, parking permissions, or entry instructions in advance.
If our cleaners are unable to gain access or are delayed due to incorrect instructions or lack of access, we may charge a call out fee or treat the booking as a late cancellation in accordance with the cancellation terms below. We do not accept liability for any delays caused by access issues beyond our control.
Keys provided to Cleaners NW8 or our cleaners must not be labelled with your full name or full address. We will take reasonable care of any keys entrusted to us, but we will not be liable for any loss that is not directly caused by our negligence.
You agree to provide a safe working environment and to inform us in advance of any known hazards, restrictions, or sensitivities at the property. This includes, without limitation, fragile surfaces, alarm systems, valuable items, pet behaviour, and any areas that must not be cleaned or entered.
You must store any valuables, confidential documents, cash, and jewellery securely before our cleaners attend. Cleaners NW8 does not accept responsibility for loss of such items that are not securely stored.
Where applicable, you must ensure that there is running water, electricity, lighting, and reasonable heating at the property during the service. If these are not available, we may not be able to carry out the service and may charge a cancellation fee.
Unless otherwise agreed, Cleaners NW8 or its cleaners will provide standard cleaning products and equipment required for the service. If you request use of your own products or equipment, you are responsible for ensuring they are safe, in good working order, and suitable for the intended purpose.
We do not accept responsibility for damage arising from faulty or inappropriate products or equipment supplied by you, or from manufacturer defects. You should provide clear instructions where specialist surfaces or finishes require particular products or methods.
The price for the service will be confirmed at the time of booking based on the information you provide. Cleaners NW8 reserves the right to review and adjust prices where the actual condition, size, or requirements are significantly different from those described at the time of booking. Any change will be discussed with you before the service continues.
Payment is due in accordance with the payment method and schedule advised at the time of booking. We may require payment in advance or a deposit to secure the booking. Where payment is made after the service, it must be received on the same day unless otherwise agreed in writing.
If payment is not received by the due date, we reserve the right to charge interest on overdue amounts and to suspend or cancel further services until the outstanding balance has been settled. You are responsible for all costs reasonably incurred by us in recovering overdue payments, including collection agency fees and legal costs.
You may cancel or reschedule a booking by providing notice in accordance with this section. For most bookings, we require at least 24 hours notice prior to the scheduled start time. Some larger or specialist services, such as end of tenancy or post construction cleaning, may require longer notice periods, which will be confirmed at the time of booking.
If you cancel or reschedule with less notice than required, we may charge a cancellation fee up to the full amount of the booked service. If our cleaners attend the property and are unable to gain access or are turned away, we may also charge the full fee.
Cleaners NW8 reserves the right to cancel or amend a booking where necessary due to circumstances beyond our reasonable control, such as staff illness, severe weather, or operational issues. In such cases we will offer an alternative appointment. We will not be liable for any loss arising from such cancellation, other than a refund of any pre paid sums for services not provided.
We aim to deliver services with reasonable skill and care. If you are dissatisfied with any aspect of the service, you must inform us as soon as possible, and in any event within 24 hours of completion of the service. This allows us to investigate and, where appropriate, arrange a revisit or other remedy.
Where a complaint is justified and directly relates to the quality of the cleaning carried out, we may at our discretion offer to re clean the affected areas or provide a partial refund. Any such remedy will be proportionate to the extent of the issue and is subject to our cleaners being given access to inspect and address the problem.
Complaints made outside the stated time frame, or where further cleaning has been carried out by you or another provider, may not be eligible for re cleaning or refund. We are not responsible for pre existing damage, wear and tear, or results that could not reasonably be achieved given the condition of the property or items.
Cleaners NW8 will take reasonable care when providing services. However, we shall not be liable for any loss, damage, cost, or expense that is not a foreseeable result of our breach of these Terms and Conditions or our failure to use reasonable care and skill. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by both parties at the time of entering into the contract.
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded by law. Subject to this, our total liability in respect of any claim arising out of or in connection with the services shall not exceed the total amount paid or payable by you for the specific service in question.
We are not liable for indirect, consequential, or business losses, including loss of profit, loss of contracts, or loss of opportunity. We are not responsible for deterioration or damage caused by the age, condition, or inherent defects of furnishings, flooring, fabrics, or materials, or where manufacturer instructions have not been followed or communicated to us.
Any alleged loss or damage must be reported to us as soon as reasonably possible, and in any event within 24 hours of the service. You must provide details and, where requested, evidence of the loss or damage. We may require access to inspect the item or area before any repair or replacement is arranged.
Where an item is damaged due to our proven negligence, we may arrange repair or replacement up to a reasonable value, taking into account age, condition, and depreciation. We may choose to use our own contractors for repairs. We will not be responsible for damage resulting from pre existing weaknesses, poor installation or assembly, or items of sentimental or irreplaceable value that were not disclosed to us in advance.
Cleaners NW8 adheres to applicable waste and environmental regulations in the course of providing cleaning services. Our cleaners are not licensed to remove or transport certain types of waste, including hazardous, clinical, or industrial waste. This includes, without limitation, medical waste, sharp objects, chemical containers, asbestos, or materials contaminated with hazardous substances.
You are responsible for ensuring that any such restricted materials are identified and safely removed by an authorised provider before our attendance. If our cleaners encounter hazardous or prohibited waste, they may suspend the service, and we may charge for time spent on site.
We will dispose of routine household waste generated during the cleaning service using existing bins at the property, provided that sufficient capacity is available. Our cleaners will not remove waste from the premises for offsite disposal unless this has been explicitly agreed as part of the service and complies with applicable regulations.
Our cleaners follow reasonable health and safety practices while on your premises. They must not be asked to undertake tasks that are unsafe, illegal, or beyond the scope of domestic or commercial cleaning, such as heavy lifting beyond safe limits, working at unsafe heights, or handling dangerous substances.
We expect mutual respect and professional conduct at all times. Cleaners NW8 reserves the right to withdraw services immediately where cleaners experience abusive, threatening, discriminatory, or otherwise unacceptable behaviour. In such circumstances, you may be charged for the full booking.
Cleaners NW8 maintains insurance appropriate to its business operations. Details may be made available upon reasonable request. Our insurance cover is subject to the terms, conditions, and exclusions of the relevant policy or policies. We are not responsible for losses that fall outside the scope of our insurance or which are excluded under the policy terms.
We collect and process personal data necessary to manage bookings, deliver services, handle payments, and address enquiries or complaints. We will handle your personal data in accordance with applicable data protection laws and for legitimate business purposes only.
We will take reasonable steps to keep your information secure and will not sell your personal details to third parties. We may share information with our staff, cleaners, and service partners where this is necessary to provide the services or comply with legal obligations.
Cleaners NW8 may amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, or our business practices. The latest version will apply to all new bookings. Where a change materially affects existing regular service arrangements, we will endeavour to provide notice in advance.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
You and Cleaners NW8 agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, except that we reserve the right to bring proceedings in any other jurisdiction where you are resident or hold assets.
These Terms and Conditions, together with any written confirmation of booking and any additional terms expressly agreed in writing, constitute the entire agreement between you and Cleaners NW8 in relation to the services. You acknowledge that you have not relied on any statement, promise, or representation that is not set out in these documents.
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
We offer gigantic discounts on all our cleaners NW8 services, so call us today and save money, time and effort!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
(73)